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Bought a Tempur-pedic bed promised delivery in two weeks after four weeks still no bed Robert the store manager had no answers for me. Every time I called had no information. I called customer service myself, and my bed was delivered the next day. Robert didn’t even know it don’t use this store very poor store manager.
Comments (2)
Official Response
Hi Mark,
We’re truly sorry to hear about the frustration and delays you experienced during your recent purchase. This is certainly not the level of service we strive to provide, and we sincerely regret the inconvenience caused—especially when clear communication was lacking.
While we're disappointed to hear that your in-store experience didn't meet expectations, we are relieved that your new Tempur-Pedic bed has now arrived. We hope it's already helping you sleep more comfortably and that it brings you the rest you deserve.
Thank you for taking the time to share your feedback. We’re actively looking into what happened so we can address this internally and ensure better service going forward.
—The American Mattress Team
If you would like further information sales order number 026601407 has my contact info